Expondo

Warsaw (PL), Zielona Góra (PL)Full-timePermanent employeeYour missionOverall responsibility to lead the creation and execution of the long term business strategy (range, pricing, performance)Design product price quality ladder and steer sales to achieve targets and when needed react to deviations to ensure sales are in line with business objectivesDevelop and coordinate unique promotions that are consistent with the marketing strategy and are designed to help achieve business objectivesConduct competitor analysis and monitor competitor strategies and recommend adjustment to category plans where neededResponsible for reviewing of forecasting and planning of monthly sales to ensure sufficient inventory levelsConducting quarterly portfolio reviews presented to expondo’s stakeholders board identifying gaps and opportunities within the businessAnalysis of business and financial data as well as competition research, to gain insight and lead strategic decisions for marketing and sales purposesActively cooperate with all key stakeholders within expondo and beyond to secure integration, common focus and to maximize impact (Digital, Supply Chain, Marketing, Finance Operations)Cooperate with other departments and coach them to develop the competence to reach sales targetsYour profile5+ years of experience in a category management, product category analysis, retail, e-commerce or related fieldAnalytical mindset with a focus on action-based analysisProficiency with MS ExcelFamiliarity with BI tools (e.g., Power BI) would be a huge assetFluency in EnglishBachelor/Master in Business, Economics, International Business, Data Analytics or related fieldStrong conceptual, project management and stakeholder management skillsIndependent and self-reliant work organizationPersistence and enthusiastic mindsetWhy us?Flexible Working Hours: Adjust your schedule to fit your life.Work-Life Balance: We care about your well-being and offer a supportive environment.Professional Growth: Opportunities for development and learning.Inclusive Culture: A diverse team where collaboration and respect are valued.Work Tools: All necessary hardware to ensure comfort and efficiency.Team Support: You'll have a dedicated buddy to guide you through onboarding.Comprehensive Benefits: A wide range of perks to support your health and well-being.About usThe expondo group is an international e-commerce company with more than 200 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland and China. Our focus is to provide our customers with an appropriate and scalable service. To be a part of the extended expondo community is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. Our purpose is to empower DOers.

Zielona Góra (PL) Full-time Permanent employee EnglishYour missionObsługa zapytań klientówObsługa zgłoszeń klientów na pierwszej linii wsparcia, w różnych kanałach i na różnych rynkach, z wykorzystaniem Salesforce oraz narzędzi wspieranych przez AIWsparcie klientów na każdym etapie ścieżki zakupowej: od pytań przed zakupem, przez pomoc przy składaniu zamówień, po obsługę posprzedażową (dostawy, zwroty, reklamacje)Praca w jednym z obszarów (Shops lub Marketplaces), z możliwością zmiany zakresu w zależności od potrzeb biznesowychJakość i efektywność operacyjnaRealizacja zadań zgodnie z ustalonymi SLA, standardami jakości oraz celami CSATPraca zgodnie z określonymi procesami i zasadami komunikacji oraz eskalacja bardziej złożonych spraw do drugiej linii wsparciaAktywny udział w szkoleniach, coachingu i działaniach rozwojowychWykorzystywanie narzędzi AI i nowych technologii w celu zwiększania efektywności i jakości obsługiWspółpraca i dzielenie się wiedząŚcisła współpraca z Team Leaderami, zespołem Service Excellence oraz innymi zespołami w organizacjiDzielenie się opiniami klientów, powtarzającymi się problemami i pomysłami na usprawnieniaWspółtworzenie usprawnień procesowych oraz aktualizacja bazy wiedzyWsparcie innych obszarów Customer Care w razie potrzeby, aby zapewnić ciągłość pracy zespołuYour profileSzukamy osoby, która:jest nastawiona na klienta i rozwiązywanie problemów,jest komunikatywna oraz posługuje się swobodnie językiem angielskim na poziomie min. B2 (głównie komunikacja wewnętrzna),potrafi pracować według ustalonych procesów i standardów,dobrze organizuje swoją pracę i potrafi ustalać priorytety,ceni pracę zespołową oraz jest elastyczna i zaangażowana.Mile widziane:pierwsze doświadczenie w obsłudze klienta lub na podobnym stanowisku,znajomość Salesforce lub systemów ticketowych,doświadczenie w e-commerce, marketplace lub retail,umiejętność korzystania z narzędzi opartych o AI,doświadczenie w pracy z celami (SLA, CSAT, response time etc.).Why us?Zostaniesz przydzielony do swojego Buddyiego, który będzie Cię wspierał, doradzał i po prostu był dla Ciebie w trakcie onboardingu.Twoja opinia ma znaczenie i pomożesz nam kształtować przyszłość expondo.Zapewniamy możliwości uczenia się i rozwoju, aby promować Twój stały rozwój.Zapewniamy niezbędny sprzęt do wygodnej pracy zarówno w biurze jak i w domu.Oferujemy możliwość elastycznego planowania godzin pracy.Ufamy, że nasi pracownicy podejmują świadome decyzje, a ich wkład będzie miał bezpośredni wpływ na nasze projekty i ogólny sukces.Dbamy o zdrowie fizyczne i psychiczne każdego z nas, dlatego zapewniamy jak najlepsze warunki dla równowagi między życiem zawodowym a prywatnym.Będziesz częścią zróżnicowanego zespołu, w którym dobry humor, wzajemne wsparcie i szacunek są wysoko cenione.

Zielona Góra (PL)Full-time: Permanent employeeYour missionYou are the voice of our brand for customers across our shops and marketplaces. You guide customers through the full buying journey - from first product questions to post-sales support - with speed, accuracy, and empathy. You help customers make confident purchase decisions, solve requests efficiently, and create positive experiences that improve satisfaction and conversion. When you support marketplace customers, you work with strong process discipline and operational precision to protect account health and maintain stable performance metrics. Your scope of responsibilities will include 3 areas: Customer Request Handlinghandle 1st-level customer requests across channels and markets using Salesforce and AI-supported toolssupport customers throughout the full shopping journey (pre-sales, order support, post-sales topics such as deliveries, returns, and complaints)work within a focus area (Shops or Marketplaces), with scope adjusted based on business needsOperational Excellence & Qualitydeliver support in line with SLAs, quality standards, and CSAT targetsfollow defined processes and communication guidelines and escalate complex cases to 2nd-level supportactively participate in training, coaching, and continuous learninguse AI and technology to improve efficiency and service qualityCollaboration & Knowledge Sharingcollaborate with Team Leads, Service Excellence, and cross-functional stakeholdersshare customer insights, recurring issues, and improvement ideascontribute to process improvements and knowledge base updatessupport other Customer Care areas when needed to ensure business continuityYour profileYou are someone who:is customer-focused and solution-oriented, ensuring reliable execution of tasks.has strong written and verbal communication skills, with a good level of English (minimum B level) for effective internal collaboration.is comfortable working within structured processes and adhering to quality standards.is skilled at prioritizing tasks and staying organized in a fast-paced environment.is a team player with a flexible, hands-on mindset.Additional skills that would be valuable include:initial experience in customer support, customer service, or a similar customer-facing role.familiarity with Salesforce or similar ticketing tools.experience in e-commerce, marketplaces, or retail customer operations.confidence in using AI-based tools for communication and productivity.ability to work with performance targets (e.g., SLA, CSAT, response time, accuracy).Why us?Flexible Working Hours: Adjust your schedule to fit your life.Work-Life Balance: We care about your well-being and offer a supportive environment.Professional Growth: Opportunities for development and learning.Inclusive Culture: A diverse team where collaboration and respect are valued.Work Tools: All necessary hardware to ensure comfort and efficiency.Team Support: You'll have a dedicated buddy to guide you through onboarding.Comprehensive Benefits: A wide range of perks to support your health and well-being.About usThe expondo group is an international e-commerce company with more than 200 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland and China. Our focus is to provide our customers with an appropriate and scalable service. To be a part of the extended expondo community is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. Our purpose is to empower DOers.