daktela

At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.Why DaktelaSuccessful and constantly growing global company with plenty of opportunities.Great, innovative product.Fast-moving and agile environment where you can change things.A lot of opportunities to grow.Great company culture.A fair reward, nice package of benefits and company events and activities.What you’ll doAs a Support Engineer AI you will provide best-in-class technical support for our AI Platform. Your core focus is resolving incidents around the AI platform and keeping its integrations with the Daktela CC platform and customer systems running smoothly. You'll be the go-to person when AI-powered bots and automation flows don't behave as expected.You will:Resolve incidents and service requests related to the AI Platform and its automation flows (voicebots, chatbots, emailbots).Troubleshoot integrations between the AI Platform, the Daktela CC platform and customer systems - diagnose failing API calls, data flows and routing/dialog logic.Analyse dialog and execution traces, debug issues, monitor behaviour and tune performance.Adjust and fine-tune LLM prompts to improve bot behaviour and resolve issues.Verify and validate LLM outputs - check accuracy, consistency and quality, and catch unexpected or incorrect responses.Investigate and reproduce reported problems, identify root causes and apply or escalate fixes.Communicate with customers throughout the support process - clarify issues, keep them informed and confirm resolution.Work closely with the development and delivery teams to escalate and follow up on complex cases.Your experience and skillsA solid technical background - Linux, networking, databases, APIs (REST/JSON), and ideally also VoIP.A troubleshooting mindset - you enjoy digging into logs, traces and integrations to find the root cause.Familiarity with (or strong motivation to learn) AI/automation tooling - conversational AI, bots, dialog/automation flows and prompt engineering.Basic scripting ability (e.g. JavaScript) to read and debug automation and integration logic.A customer-focused approach with strong communication skills and a professional attitude.Ability to work independently and take ownership.High motivation to learn new things.Communicative level of English.Czech or Slovak at C2 level.Active use of AI tools.What makes this role excitingWork in a friendly and open team where your ideas matter.You’ll see the product across the entire ecosystem-web, desktop, mobile, and integrations.Your work has a real impact on quality; everything you contribute goes directly to 1,800+ customers.What we offerTwice a year we distribute bonuses according to the company's profitNew modern officesHybrid work environment (home office)5 weeks of vacationReferral bonusSick days, meal contributions, and a Multisport card

TechnologyPart-timePragueAt Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.Why DaktelaSuccessful and constantly growing global company with plenty of opportunities.Great, innovative product.Fast-moving and agile environment where you can change things.A lot of opportunities to grow.Great company culture.A fair reward, nice package of benefits and company events and activities.What you’ll do You will:You will be primarily responsible for manual testing of our web application, including related products: desktop applications, mobile applications, and integrations.You will become a key part of the release process. From the release of the RC to the final release, you are the one who says, “This is ready for customers.”You’ll maintain our set of test scenarios, keep it up to date, and add new features and issues we’ve encountered in practice.When a tricky ticket comes in to support, it will be sent back to you after development fixes it. Your task is to verify that the fix is effective and the problem doesn’t recur.You’ll also gradually get involved in automation using Playwright; we have an existing test suite that you’ll help expand.Here, you won’t be given a checklist and a stopwatch. We expect you to figure out how to test a given feature on your own-creativity and independent thinking are key for this role.Your experience and skillsA willingness to learn, a sense of responsibility, and a team spirit (a positive attitude and initiative are key for us).Enthusiasm for AI-driven development: You view AI as a “partner” that frees you from routine tasks, but at the same time you are aware of the risks and understand that you are responsible for safe and functional code (no mindless copying).Communicative proficiency in English (spoken and written).Czech or Slovak at a native speaker level (C2).Ability to work independently and take responsibilityWhat makes this role excitingWork in a friendly and open team where your ideas matter.You’ll see the product across the entire ecosystem-web, desktop, mobile, and integrations.Your work has a real impact on quality; everything you contribute goes directly to 1,800+ customers.What we offerTwice a year we distribute bonuses according to the company's profitNew modern offices PragueHybrid work environment (home office)5 weeks of vacationReferral bonus Sick days, meal contributions, and a Multisport card

At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.Why DaktelaSuccessful and constantly growing global company with plenty of opportunities.Great, innovative product.Fast-moving and agile environment where you can change things.A lot of opportunities to grow.Great company culture.A fair reward, nice package of benefits and company events and activities.What you’ll doAs a consultant, you will guide new customers through the setup and go-live of Daktela. You’ll design the right solution, configure the platform, and ensure a smooth launch. Because onboarding is the foundation of the entire customer journey, your goal is to help customers reach value from the Daktela platform as quickly as possible. You will: Lead the end-to-end onboarding of new Daktela customers, including technical setup and configuration.Consult with customers, understand their needs, and propose the right solution design.Manage and implement the onboarding process from the initial call to a successful go-live.Support customers during the hypercare phase to ensure a smooth transition and quick value.Take ownership of correct implementation delivery and on-time completion.Your experience and skillsHigh motivation to learn new things.Excellent organisational skills, efficiency, and a performance-oriented approach.Experience in customer communication and a strong customer-focused mindset.Strong communication skills and a professional attitude.Technical background or basic IT knowledge is a significant advantage.Communicative level of English.Active use of AI tools.What makes this role excitingYou will be the one who guides the customer through their very first encounter with Daktela.You will gain a great overview of how companies work with contact centers and what processes are behind them.You will gain real-world experience in project management - from the initial meeting to the successful implementation of the solution.You’ll directly impact customers’ time-to-value by helping them get real benefits from Daktela fast.You’ll develop a rare mix of consulting, communication and technical skills that are valuable for future roles in Customer Success or Product Management.What we offerTwice a year we distribute bonuses according to the company's profitNew modern offices at OC FlóraHybrid work environment (home office)5 weeks of vacationReferral bonus Sick days, meal contributions, and a Multisport card